Support
We partner with organizations to manage, monitor, backup, and schedule routine tasks, patches, updates, network scans to proactively identify future threats while delivering a multi-layered security service. We offers detailed reports on performance issues and security threats to help make effective business decisions.
BASIC
The Basic package provides a reactive solution for organizations who would will not be severely impacted by a server or device being down.
STANDARD
The Standard package provides a proactive solution to information technology management for organizations looking to add or support their current IT department.
ELITE
The Elite package provides everything included in the Standard package plus deploys our leading Antivirus software on servers and devices.
- Avast Antivirus Pro Plus
- All Features in the Standard Support Package
Elite Support Package
Standard Support Package
- Microsoft Windows Patch Management
- Enhanced Monitoring
- Server Maintenance
- Server Diagnostics
- Desktop Maintenance
- Mac PC Maintenance
- All Features in the Basic Support Package
- Baseline Monitoring
- Support Assistant
- Monthly Reports
Basic Support Package
Package Feature Descriptions
Avast Antivirus - Avast Antivirus Pro Plus helps keep your devices, data, and users protected online while working virtually anywhere no matter what data they are accessing.
Baseline Monitoring - Monitors the network and device availability, performance, security, and more. When anything unusual occurs, an email notification is received and trouble ticket is created for Rocky Top IT's technical team to quickly take action.
Microsoft Windows Patch Management - Install and standardize patch management across your system provides additional protection from known security vulnerabilities in your operating system and third-party applications. vulnerabilities in your operating system and third-party applications.
Enhanced Monitoring - Automatic discovery of new assets accessing the network. Includes anything with an IP Address like desktops, laptops, servers, network devices like routers and switches, printers, fax, scanners, Voice over IP (VoIP) phones, websites, and virtual, cloud, and SaaS resources. Enhanced monitoring includes a pre-scheduled quarterly business reviews to collaborate on your needs and pain points, review all IT related business process and monthly reports, set objectives for the following quarter, and finalize ways to optimize your IT investments while reducing cost.
Server Maintenance - Extends longevity of the server to increase productivity and reduce downtime and repairs.
Server Diagnostics - Creates performance logs and helps identify when the server is failing and needs to be replaced.
Desktop Maintenance - Extends longevity of the desktop to increase productivity and reduce downtime and repairs.
Mac PC Maintenance - Extends longevity of the Mac or PC to increase productivity and reduce downtime and repairs.
Support Assistant - Remote IT Support Assistant allows Rocky Top IT's technical team to provide virtual assistance at no additional cost.
Monthly Reports - Know exactly what is going on in your network and identify future problems to plan accordingly. The monthly report includes an executive summary, website monitoring, patch status, server health, site performance, and a summary of tickets submitted and work we completed.